Returning a product is always possible at Mondain Amsterdam, also items bought during the sale. For items in the sale you can only change your shoes for other shoes that were on the same sale.
When requesting a return or exchange, make sure to mind the following information:
You can return your order within 10 working days after receiving your parcel. For sales items this is 5 working days after receiving your parcel. All goods are inspected upon return and should be clean and unworn. We kindly request to return the shoes in the shipping box or a different shipping box. So we can be sure that we receive the products in the condition as we send it.
We aim to process any returns or exchanges within 10 working days and will contact you once the process is completed. Please be aware that it can take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.
When returning or exchanging a product, please note that the shipping costs are at your own expense. Any returns that do not comply with the aforementioned may be denied.
Please print and add the return form to the shipping when returning one of our products. We want to know why you are not completely satisfied with one of our products. Any return without a return form will not be processed.
You can find the return form below in Dutch and English:
1391 LA Abcoude
We’re striving to process your order in a perfect way. If you experience any issues with your order, please contact us through the contact form, social media or email us at firstname.lastname@example.org. Please don’t forget to mention your order number when contacting us.
You can reach us on weekdays from 09:00 until 19:00 hours (CET).